Female star Yining Jing posted that she lost 13 pieces of luggage on a plane. Finnair replied that they are actively following up.
On January 8th, actor Yining Jing posted a microblog stating that she had taken a Finland Airlines flight and 13 pieces of luggage were滞留（滞留） at the departure point. The airline later returned some luggage that was not hers.
The microblog triggered heated discussions, and some netizens commented in the discussion area that they had similar experiences. “When I transferred flights in Europe, the airline lost all my luggage.” “On the same day, at Tromso Airport, also using Finland Airlines, I experienced flight cancellations and luggage loss too.”
In response to this incident, on January 9th, the Finland Airlines Shanghai office responded to The Paper with the statement that the relevant departments are actively following up on the matter.
Yining Jing took a Finland Airlines flight from Tromso to Rovaniemi on January 5th. According to her previous microblog, her mother-in-law’s luggage is still missing, including a special pillow that she has used for 15 years.
Meanwhile, Yining Jing attached photos of the wrong luggage on her microblog in the hope of finding its rightful owner.
“Finland Airlines does not have customer service personnel to deal with this, only via email, and for inland travel they use small aircrafts.贵重物品和药品需要随身携带。” She reminded at the end of her microblog.
On January 9th, The Paper called the Finland Airlines Shanghai office, and a staff member said they had learned about the incident and relevant departments were following up. When asked about how they would handle the situation in the future, the staff member said, “This involves personal privacy issues, so it is not convenient to disclose, but we are actively following up.”
