Last week marked the arrival of “Singles’ Day,” and The Paper’s public interaction platform “Service Pai” (https://tousu.thepaper.cn) received a significant increase in related complaints, involving issues such as subsidies, price guarantees, and non-delivery.
Recently, consumer Ms. Wang reported that the “Roborock Life Appliances” online flagship store疑似 restricted users from using subsidies for trading in old appliances for new ones. According to Ms. Wang, on the evening of October 22, she purchased a robot vacuum cleaner from the “Roborock Life Appliances” online flagship store. After using a member discount, the final payment amount was 5,040.6 yuan. On October 31, Ms. Wang unexpectedly discovered that after participating in the home appliance trade-in subsidy, the robot vacuum cleaner could be obtained for only 4,335 yuan.
On November 6, The Paper’s search found that the same model of robot vacuum cleaner purchased by Ms. Wang was indeed divided into two links, both with an original price of 5,599 yuan. The link without using the subsidy had a final price of 5,099 yuan and could be purchased at any time; while the link using the subsidy had a final price of 4,335 yuan and showed that the product was out of stock.
Regarding this, the involved store stated that the above results were due to the different warehouses where the products in different links were located, and consumers should refer to the page display. As for when the products participating in the subsidy would be in stock, the store said they were not aware.
Resolved:
Several complaints against Douyin, Pinduoduo, and China Mobile were resolved after The Paper intervened, and both parties reached an agreement.
Unresponded:
Several complaints against Qinghua Youpin, Will’s Gym, Sausage Party Mobile Game, and Haier are still under negotiation.
No Agreement Reached:
Recently, Ms. Chen from Changsha, Hunan, reported that in November of this year, she purchased 470,000 yuan of gold from “one-stop luxury shopping platform” Maiduoduo, but after placing the order, the other party delayed delivery.
Ms. Chen said that by November 7, Maiduoduo no longer responded to messages. Some consumers who had the same experience as her went to Maiduoduo’s office and found it empty. “Initially, it was estimated that over 400 people were deceived, with a total amount of over 20 million yuan.”
After receiving complaints from Ms. Chen and other consumers, The Paper made multiple phone calls to Shanghai Mai Ge Gou Network Technology Co., Ltd., the company behind Maiduoduo, but as of the time of publication, the phone was unreachable.
Business registration information showed that Shanghai Mai Ge Gou Network Technology Co., Ltd., the company behind Maiduoduo, is still in operation. Currently, some consumers have reported the incident to the police.
Weekly Rights Protection Update:
1. Woman Claims Price Protection Request was Denied After Order Price Dropped on “Singles’ Day,” Receives Subsidy After The Paper Intervenes
Recently, consumer Ms. Yang reported that during the “Singles’ Day” promotion, she purchased four products from the L’Oreal online official flagship store. Seven days later, she found that the merchant had introduced new discounts, and the discounted price was 116 yuan lower than before. “The items I bought all had a 10-day price guarantee, but my request for a price difference refund was rejected by the platform, which is clearly unreasonable.”
Regarding this, relevant staff from the involved platform said that the price guarantee policy only applies to individual products themselves. “The front-end webpage for each product purchased by the consumer previously showed no price reduction. The total price reduction was due to the consumer using a large discount coupon for brand members, so it did not meet the platform’s price guarantee rules.”
Considering user experience, the involved platform said they could provide Ms. Yang with a partial goodwill subsidy, which Ms. Yang accepted.
2. Man Claims 370g of Gold was “Signed for by Proxy” During Delivery, Resulting in Loss of Over 200,000 Yuan; Similar Cases Reported in Multiple Locations
Recently, consumer Mr. Song reported that he used SF Express’ “Full Value Insurance” to ship two packages of gold, totaling 370g and worth over 200,000 yuan, to Nanning, Guangxi, and Dazhou, Sichuan. However, after being delivered to the specified locations, SF Express ended the logistics service in the form of “signed for by proxy,” while the two recipients claimed they did not receive the gold.
Mr. Song believed that SF Express, knowing that the mailed items were gold and fully insured, failed to notify the recipients to sign for them personally, resulting in the loss of the goods. Therefore, they should fully compensate for the loss.
Regarding this, SF Express staff said that Mr. Song’s two packages were normal in logistics and the operation complied with regulations. Due to the large amount of money involved in the lost packages, they suggested that Mr. Song report to the police as soon as possible.
Weekly Consumer Warning:
28 Batches of Food Found Unqualified in Sampling Inspections, State Administration for Market Regulation Issues Notification
The State Administration for Market Regulation recently organized food safety supervision and sampling inspections of 1,600 batches of samples, and found 28 batches of samples to be unqualified. Relevant provincial market regulation departments have organized investigations and dispositions for the unqualified food found in the sampling inspections.
The specific situations of the unqualified food found in the supervision and sampling inspections are as follows:
Microbial Contamination Issues
(1) The green raisins sold by the Xiaohongshu Qianfen Flagship Store (operated by Qiaobaiwei (Zhejiang) Agricultural Technology Co., Ltd.) on Xiaohongshu (mobile app), which were produced by Qiaobaiwei (Zhejiang) Agricultural Technology Co., Ltd. on behalf of Qiaobaiwei (Zhejiang) Food Technology Co., Ltd., had mold counts that did not meet the requirements of the relevant product execution standards.
(2) The mixed nuts (K style) sold by the Taobao Haoshiqi Tehui Food Store (operated by Shanghai Duoweidu Network Technology Co., Ltd.) on Taobao (mobile app), which were produced by Anhui Hefei Yierjia Food Co., Ltd. on behalf of Anhui Hefei Lianxiang E-commerce Co., Ltd., had mold counts that did not meet the requirements of the relevant product execution standards.
(3) The daily nuts sold by the Dousyin Songshudada Snacks Flagship Store (operated by Henan Zhuochao Network Technology Co., Ltd.) on Dousyin (mobile app), which were produced by Henan Shangqiu Huikang Food Co., Ltd. on behalf of Henan Shangqiu Baitu Commerce and Trade Co., Ltd., had mold counts that did not meet the requirements of the relevant product execution standards.
(4) The monkey head mushroom-flavored crisp biscuits (no sucrose) sold by the Kuaishou Baojin Food Specialty Store (operated by Shandong Liaocheng Chiping Baojin E-commerce Center) on Kuaishou (mobile app), which were produced by Hebei Aoduoqi Food Co., Ltd., had colony counts that did not meet the national food safety standards.
(5) The handmade Dahe rice cakes (steamed and cooked pastries) sold by Liuchun Tea House in Rucheng County, Chenzhou City, Hunan Province, which were produced by Chenzhou Fuyongwang Eco-agricultural Development Co., Ltd., had colony counts and lemon yellow test values that did not meet the national food safety standards.
(6) The high-protein quinoa oatmeal sold by the Aizazha Flagship Store (operated by Guangzhou Aizazha Food Technology Co., Ltd.) on Xiaohongshu (mobile app), which was produced by Henan Xinxiang Liangrun Whole Grain Food Co., Ltd. on behalf of Guangzhou Aizazha Food Technology Co., Ltd., had colony counts that did not meet the national food safety standards.
Heavy Metal Contamination Issues
The Deqier® carrot iron, zinc, and calcium formula rice cereal (complementary food for infants and young children) sold by the Pinduoduo Dexu Mother and Baby Official Flagship Store (operated by Jiangxi Dexu Industrial Co., Ltd.) on Pinduoduo (mobile app), which was produced by Jiangxi Dexu Industrial Co., Ltd., had cadmium (calculated as Cd) test values that did not meet the national food safety standards; the contents of vitamin A, vitamin B1, vitamin B2, niacin, vitamin D, calcium, iron, and zinc did not meet both the national food safety standards and the product label requirements.
Issues of Excessive and Over-range Use of Food Additives
(1) The Qianzimei red bayberry juice beverage sold by the Taobao Tiantemai Factory Store (operated by Hangzhou Jinri Maichang Supply Chain Management Co., Ltd.) on Taobao (mobile app), which was produced by Guizhou Qianzimei Food Co., Ltd., had dehydroacetic acid and its sodium salt (calculated as dehydroacetic acid) test values that did not meet the national food safety standards.
(2) The spicy dried tofu (seasoned flour products) sold by the Jiayou Lianhua Supermarket